Delivery & Return
DELIVERY
STANDART SHIPPING – 1 KG = 16 $
- Receiving time=Processing time+Shipping time.
- Our team ensures your order is being processed as quickly as possible.Your order will dispatch from the nearest warehouse when possible.
- Please contact us within 3 months of shipment if the package does not arrive in time.
Read the shipping information of Tenvellon carefully to know how your order is dispatched, how to track your shipment, and what the ownership, terms and risks are.
Where We Ship
Orders placed on Venice Fash official website can be shipped to the following countries and regions:
Europe: Germany, Italy, Spain, the United Kingdom, France, Poland, Hungary, Belgium, Luxembourg, Denmark, the Netherlands, Finland, Ireland, Portugal, Sweden, Czech, Bulgaria, Estonia, Greece, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia, Malta, Austria, Norway, Switzerland, Cyprus, Russia, Ukraine.
When the goods are delivered you are responsible for checking that the order is complete and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have the right to refuse the goods and let the delivery person know the reason(s) of refusal. Alternatively, you may sign for the goods as ‘UNCHECKED’ at the time of accepting the delivery, you meanwhile accept that the order is completed.
If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email or telephone within the same or next working day. We will advise you of the estimated delivery time and if this is not satisfactory you will have the right to cancel your order without any obligations and a full refund will be issued.
Following a successful transaction you will be notified when your order has been dispatched and provided with a tracking number, if not received the email please first check your email “Junk/Spam” folder and then contact us.
HOW TO MAKE A RETURN
The return must be sent to us within 7 days from the date you received your parcel.
Items such as swimwear, underwear, pierced earrings, cosmetics and face masks cannot be exchanged & refunded due to hygiene reasons.
You can easily return items by following these steps:
1. Let us know which items you wish to return by registering your return online here. All you need is your order number and you can arrange collection of your return.
- Package the items you wish to return in a suitable bag or box, eg. the one you received your parcel in. Registering your return online means you don’t need to include any paperwork in your parcel.
- A courier from Delhivery will attach the return label on your parcel upon collection.
- The courier will provide you with proof of return. Please keep this for your records.
Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the parcel. Please allow up to 14 days for this to happen. If you don’t receive the email within 14 days, please contact us.